Frequently Asked Questions
Below is a summary of our policies and frequently asked questions. If you need further information or have additional questions, please Contact Us.
At San Luis Traditions, our goal is to deliver your purchase in the quickest and most economical way. All orders will be delivered via White Glove Delivery service. We partner with professional shipping companies for all our deliveries within San Luis Obispo, Santa Barbara, Ventura, Los Angeles, Orange county, and the Central Valley. Your order will be brought inside your home, placed where you would like it, and all debris will be removed. You will be contacted by San Luis Traditions with a delivery date. Our delivery partner will call you before your delivery date to give you a four hour window time. We do ship nationwide! Please contact a store representative for specific information.
Delivery in any of our five serviced counties varies. There is an additional charge for stairs and removal of old furniture. We ask our customers to measure all doorways and hallways in order to ensure fit. If a product does not fit into the home, additional disassembly and reassembly with home services are available. A no cost self pick up is available at our San Luis Obispo, Santa Maria, Camarillo, Sparks, Sacramento, Fresno receiving areas. Please discuss your needs with our friendly staff.
Special custom order furniture and window treatments are not returnable and/ or refundable. Showroom, off the floor furniture items may be returned within 10 days subject to a 20% restocking fee and delivery and pickup for transport charges.
San Luis Traditions honors all warranties provided by their manufacturers.
Stock, off the floor furniture usually can be delivered within a few days or is available for pickup on the day of purchase. Special order products vary from one week, four weeks, or six to eight weeks depending on the manufacturer. Designer services such as Custom Draperies, Roman Shades, Slipcovers, and Reupholstered furniture has varied timing for delivery or installation depending on our workrooms. Please contact your San Luis Traditions representative for more information.